Flash sale on now! Get 10% Discount on every Course. Use Coupon Code : TODAY


Administering Cisco Contact Center Enterprise (CCEA) (500-442)


Exam Code: 500-442

Administering Cisco Contact Center Enterprise (CCEA) (500-442)

Hand picks the right course and complete your certification, get a completion certificate & achieve faster career growth. EXACTPREP provides 100% valid Administering Cisco Contact Center Enterprise (CCEA) (500-442) exam questions and answers which can help you to pass your certification exam in First Attempt without any worries. These questions and answers same as actual Administering Cisco Contact Center Enterprise (CCEA) (500-442) Certification Exam are prepared by our team of experienced CISCO certified consultants and domain experts. We have carefully maintained exam structure, syllabus, topic weights, cut score and time duration same as actual CISCO Certification Exam. Our online CISCO Certification practice exams contain practical case study-based questions and answers. We have prepared question bank for this practice exam with the help of experts' domain knowledge and collective feedback received from recently certified candidates and updated on regular intervals.

Exam Description: Administering Cisco Contact Center Enterprise (CCEA 500-442) is a 90-minute exam associated with the Unified Contact Center Enterprise Specialization requirements for Systems Engineers. This exam tests a candidate's knowledge of basic calls and agent settings, CCE configuration and implementation, advanced configuration, advanced features, and reporting.The courses Understanding Cisco Contact Center Enterprise Foundations, and Administering Cisco Contact Center Enterprise help candidates to prepare for this exam.

Topic Ares:

1.0 Overview-20%

1.1 Understand Contact Center basics

1.2 Describe CCE components and architecture

1.3 Explain call flow

1.4 Describe access tools

2.0 Basic Calls and Agent settings-20%

2.1 Deploy basic call settings

2.2 Build basic ICM scripts

2.3 Configure basic agent functionality

2.4 Configure basic call treatment

3.0 Configuration and Implementation-20%

3.1 Implement precision routing

3.2 Configure agent teams and supervisors

3.3 Utilize Finesse administration tool

4.0 Advanced Configuration-20%

4.1 Implement VXML applications

4.2 Configure roles and departments

4.3 Configure RONA support

5.0 Advanced Features-10%

5.1 Understand CCE features beyond default

6.0 Reporting-10%

6.1 Utilize CUIC.

Pass rate for this exam is 70%, that means you should answer 35 questions correctly out of 50. Please note we provide you total 59 Questions & Answers for your perusal”.

EXACTPREP will improve your speed, skill and confidence. TWO out of 3 Recruiters prefer Certified Candidates, get certified, increase Chances of Getting Hired.

Buy Now

$ 55

₹ 4400

Free Samples

Packages Features

  • 59+ Scenario Based Practice Exam Questions and Answers similar to actual CISCO Exam questions.
  • 2 Months Unlimited Access to Online Administering Cisco Contact Center Enterprise (CCEA) (500-442) exam.
  • Guaranteed to have REAL Multiple Choice Questions with Correct Answers for assessment.
  • Performance Check Meter during practice exam similar to Actual SAP SE exam.
  • 100% Accurate and Verified Answers
  • We will provide PDF documents if required, but you can't share our pdf and System Access with anyone.
  • 100% Money Back Guarantee if you can't clear your actual exam.
  • Online practice exam to be completed in Specified Time Duration.
  • Results Data Stored with attended questions and answers.
  • Price is just $55 USD, lowest compared to other online or offline materials.
  • Safe & Secure Payment with the PayPal, RazorPay, PayU and Stripe payment gateway.
  • Payments accepted through Credit Card, Debit Card, PayPal, RazorPay, PayU and Stripe.
  • Goto website/select your exam/buy now/add to cart/check out. Once payment is done, you will get 3 things automatically. 1.Link to Download Invoice 2. Link to download PDF of the exam QnA. 3.Two months system access, you can practice ‘n’ number of times. A tab called My results tab, all your data will be stored, you can analyse your performance.
  • We invite you to visit our Live User Testimonials and Blogs.
  • Please follow our website in LinkedIn, Facebook, Twitter, Instagram and YouTube.
  • We donate 10% of the profit to charity.

Administering Cisco Contact Center Enterprise (CCEA) (500-442) - Full

  • Question: 59
  • Time limit: 120 minutes

Administering Cisco Contact Center Enterprise (CCEA) (500-442) - Mini

  • Question: 29
  • Time limit: 60 minutes