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CISCO

Administering Cisco Contact Center Enterprise (CCEA) (500-442)

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Exam Code: 500-442

Administering Cisco Contact Center Enterprise (CCEA) (500-442)

Hand picks the right course and complete your certification, get a completion certificate & achieve faster career growth. EXACTPREP provides 100% valid Administering Cisco Contact Center Enterprise (CCEA) (500-442) exam questions and answers which can help you to pass your certification exam in First Attempt without any worries. These questions and answers same as actual Administering Cisco Contact Center Enterprise (CCEA) (500-442) Certification Exam are prepared by our team of experienced CISCO certified consultants and domain experts. We have carefully maintained exam structure, syllabus, topic weights, cut score and time duration same as actual CISCO Certification Exam. Our online CISCO Certification practice exams contain practical case study-based questions and answers. We have prepared question bank for this practice exam with the help of experts' domain knowledge and collective feedback received from recently certified candidates and updated on regular intervals.

Exam Description: Administering Cisco Contact Center Enterprise (CCEA 500-442) is a 90-minute exam associated with the Unified Contact Center Enterprise Specialization requirements for Systems Engineers. This exam tests a candidate's knowledge of basic calls and agent settings, CCE configuration and implementation, advanced configuration, advanced features, and reporting.The courses Understanding Cisco Contact Center Enterprise Foundations, and Administering Cisco Contact Center Enterprise help candidates to prepare for this exam.

Topic Ares:

1.0 Overview-20%

1.1 Understand Contact Center basics

1.2 Describe CCE components and architecture

1.3 Explain call flow

1.4 Describe access tools

2.0 Basic Calls and Agent settings-20%

2.1 Deploy basic call settings

2.2 Build basic ICM scripts

2.3 Configure basic agent functionality

2.4 Configure basic call treatment

3.0 Configuration and Implementation-20%

3.1 Implement precision routing

3.2 Configure agent teams and supervisors

3.3 Utilize Finesse administration tool

4.0 Advanced Configuration-20%

4.1 Implement VXML applications

4.2 Configure roles and departments

4.3 Configure RONA support

5.0 Advanced Features-10%

5.1 Understand CCE features beyond default

6.0 Reporting-10%

6.1 Utilize CUIC.

Pass rate for this exam is 70%, that means you should answer 35 questions correctly out of 50. Please note we provide you total 59 Questions & Answers for your perusal”.

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Administering Cisco Contact Center Enterprise (CCEA) (500-442) - Full

  • Question: 59
  • Time limit: 120 minutes

Administering Cisco Contact Center Enterprise (CCEA) (500-442) - Mini

  • Question: 29
  • Time limit: 60 minutes