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Certified Implementation Specialist- Customer Service Management (CIS-CSM)

Exam Code: CIS-CSM


Hand picks the right course and complete your certification, get a completion certificate & achieve faster career growth. We provide Certified Implementation Specialist- Customer Service Management (CIS-CSM) questions and answers which can help you to pass your certification exam in first attempt without any worries. These questions and answers same as the actual Certification Exam are prepared by our team of experienced ?ServiceNow certified consultants and domain experts. We have carefully maintained the exam structure, syllabus, topic weights, cut score, and time duration the same as the actual ServiceNow Exam. Our online ServiceNow certification practice exams contain practical case study-based questions and answers. We have prepared a question bank for this practice exam with the help of experts' domain knowledge and collective feedback received from recently certified candidates and updated on regular intervals.

Topic Areas :

1. User Interface & Agent Workspace

2. Customer Service Management Configuration

3. Service Management Processes

4. Resource Management

5. Reporting and Analytics

Pass rate for this exam is 70%, that means you should answer 42 questions correctly out of 60. Please note we provide you total of 101 Questions & Answers for your perusal.

Practicing in our website will improve your speed, skill, and confidence. TWO out of 3 Recruiters prefer Certified Candidates, get certified, increase Chances of Getting Hired.



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Certified Implementation Specialist- Customer Service Management (CIS-CSM) - Full

  • Question: 101
  • Time limit: 180 minutes

Certified Implementation Specialist- Customer Service Management (CIS-CSM) - Mini

  • Question: 50
  • Time limit: 90 minutes

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