C_FSM_2211 - SAP Field Service Management

Exam Code: C_FSM_2211

C_FSM_2211 – SAP Certified Associate: SAP Field Service Management exam:

Exam Overview

• Exam Code: C_FSM_2211
• Title: SAP Certified Associate – SAP Field Service Management
• Level: Associate (Entry-level)
• Eligibility: No prerequisites required

Format & Logistics

• Duration: 180 minutes (3 hours)
• Number of Questions: 80 (multiple-choice and multi-select)
• Passing Score: 70%
• Available Language: English
• Exam Fee: Approximately USD 200

Topic Areas & Weightings

According to available sources, the exam is structured roughly as follows:

Mobile SAP Field Service Management application

Exam percentage: 11% - 20%

Planning and Dispatching

Exam percentage: 11% - 20%

Analytics and Reports

Exam percentage: <10%

Master Data Management

Exam percentage: <10%

Architecture and Administration

Exam percentage: 11% - 20%

Crowd Workforce

Exam percentage: <10%

Integrations

Exam percentage: <10%

Customer Self-Service

Exam percentage: <10%

Business Rules

Exam percentage: <10%

Smartforms

Exam percentage: 11% - 20%

Certification Validity & Retake Policy

• Validity: Certification remains valid for 12 months; successful re-assessment extends validity by another 12 months
• Retake Policy: If you do not pass on the first attempt, you have up to two additional attempts (3 total). After 3 failures, you must wait for the next exam version before re-appearing

Preparation Tips

1. Study Materials: Start with official SAP Learning Hub content:
• Courses like FSM100 and C4H520 cover the full syllabus.
2. Practice Tests: Simulate timed exams with practice questions and mock exams (~80 questions) to get used to question types and pacing.
3. Hands-On Practice: Access an SAP FSM sandbox or demo system to reinforce configuration, dispatching and app workflows.
4. Topic-Focused Study: Review each area according to the weighting: prioritize Smartforms, mobile app, planning & dispatching first.
5. Analytical Understanding: Learn to read analytic dashboards and reports within FSM.
6. Rule-Based Scenarios & Integrations: Understand typical business rule use cases and how FSM integrates with Service Cloud or other systems.

Quick Summary

• Exam Name: SAP Certified Associate – SAP Field Service Management (C_FSM_2211)
• Duration: 3 hours, 80 questions
• Passing Score: 70%
• Fees: Around USD 200
• Validity: 12 months, extended with re?assessment
• Eligibility: Open entry
• Key Topics: Smartforms, mobile app, planning & dispatching, architecture/admin, analytics, master data, crowd workforce, integrations, customer self-service, business rules

Pass rate for this exam is 70%, that means you should answer 56 questions correctly out of 80. Please note we provide you total 80 Questions & Answers for your perusal.

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