C_C4H56_2411 - SAP Service Cloud Version 2

Exam Code: C_C4H56_2411

SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 (C_C4H56_2411) certification:

Exam Overview

• Code:?C_C4H56_2411
• Name:?SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2
• Number of Questions:?80
• Duration:?180 minutes
• Format:?Multiple-choice & multiple-select (plus occasional True/False)
• Passing Score:?68%
• Language:?English
• Level: Associate

Syllabus & Exam Weightings

Based on official sources, the exam covers these areas:

Preparation Resources

• Official SAP Training: The “Implementing and Using SAP Service Cloud Version 2” Learning Journey on SAP Learning Hub includes modules covering setup, master data, communication channels, integration, and more.
• Practice Exams:
• The exactprep course by Anil Kumar Shetty Training offers ~80 practice questions aligned to the exact exam syllabus with explanations and tips.
• Simulator-style mock exams (80–90 Qs) also available via platforms like exactprep.com or exactprep.com
• Study Guides & Sample Questions:
• Comprehensive certification guide outlines key topics and includes sample Q/A.
• Exactprep document provides 05 sample questions with answers reflecting official syllabus areas

Exam Preparation Strategies

1. Explore Official Training Modules: Complete the eight units in SAP Learning Journey (setup through integration) .
2. Drill Practice Tests: Simulate actual exam conditions. As noted, SAP exams update regularly (expect ~10–25% variation), so focus on concept understanding exactprep.com
3. Review Sample Qs: Start with free sample questions to get used to question formats.
4. Clarify Weak Areas: Use practice results to identify gaps—particularly on scenario-based questions, extensibility, and Clean Core principles.
5. Hands-On Practice: Try workflows in a demo/trial Service Cloud environment—master configuration of service elements, communication channels, mappings, and rules.
6. Exam-Day Tips: Read questions carefully (especially multi-select), prioritize single-answer items, use multi-select clues, stay calm—use the full 180 minutes wisely.

Retake Policy

You can attempt the exam up to 3 times (initial + 2 retakes). After three attempts, you'll need to wait for the next exam version before re-taking.

Quick Summary

• Official exam hub: SAP Learning Hub – Certification section
• Training: Complete certification journey modules and supplement with practice tests
• Focus topics: Service Elements, Cases, Extensibility/Personalization, Scenario-Based, Clean Core
• Simulators & guides: Many credible platforms offer mock exams, but prioritize learning concepts, not just memorizing answers

If you'd like, I can help you with more specific resources like official exam registration steps, deep dives on certain areas, or a set of sample questions to practice now. Just log in to Exactprep or Exactprep websites.